Time & Location
10:15 AM- 11:10 AM
Wasserstein Hall– Room 1023 (Harvard Law School)
Description
Dive into the dynamic world of HBS Operations and IT Service Delivery collaboration, where innovation meets efficiency through the transformative power of ServiceNow’s Field Service Management (FSM). Witness the relentless pursuit of operational excellence, integrating IT and Operations to meet campus needs proactively and improving responsiveness and customer satisfaction. Discover the shift from an outdated application to a streamlined ecosystem, enhancing quality, efficiency, and data accuracy for better reporting and value realization. Explore how we’re redefining workflow transformation and setting new standards in agility and customer delight with FSM.
Presenters
- Ian Gaisford, Senior Director of Finance and Operations, Operations, Harvard Business School
- Xolani Ngwenya, Senior Director, IT Planning & Service Delivery, Information Technology, Harvard Business School
- John O’Connor, Senior Director of Administrative Services, Operations, Harvard Business School
- Samantha Parker, Senior ServiceNow System Administrator, Information Technology, Harvard Business School